Who are we?

We are Look Touch & Feel of The Cattle Shed, 5 Yorks Farm, Watling Street NN12 8EU, us@ltf.email, 01327 828 443 (Registered in England, No: 06614692).
We provide digital marketing services to customers.

We use your information as further explained in this Privacy Notice. We’ll be the “controllers” of the information you provide to us.

Our website links to other websites, which will have their own privacy notices and terms.

What does this Privacy Notice cover?

We at Look Touch & Feel take your personal data seriously. This policy:

  • sets out the types of personal data that we collect about you;
  • explains how and why we collect and use your personal data;
  • explains how long we keep your personal data for;
  • explains when, why and with who we will share your personal data;
  • sets out the legal basis we have for using your personal data;
  • explains the effect of refusing to provide the personal data requested;
  • explains where we store your personal data and whether we transfer your data outside of the European Economic Area;
  • explains the different rights and choices you have when it comes to your personal data; and explains how you can contact us.

What personal data do we collect about you?

We will collect certain personal information about you in the course of your relationship with us.

This information includes your name, contact details (email, tel, address, company details)

Where do we collect personal data about you from?

We may collect personal data about you from the following sources:

  • Directly from you. This is information you provide to us via our website, or during consultations
  • From an agent/third party acting on your behalf. e.g. Companies House)
  • Through publicly available sources. We use the following public sources:
    • LinkedIn
    • Facebook
    • Twitter
    • Companies House
    • Google

How and why do we use your personal data?

We use your personal data for the following purposes:

To contact you to discuss the services or products you receive from us (and any changes to them); to respond to any questions or concerns you have raised; to deal with administrative matters such as invoicing and renewal; to otherwise carry out our obligations arising under our contract with your and to enforce the same; to carry out anti-money laundering checks; to verify your identity.

We will not use your information for any other purposes unless we are required to do so by law.

How long do we keep your personal data?

How long we keep your information will depend on the purpose for which we use it.
We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations.  We have internal rules that set out how long we retain information. 

In summary, however, we will keep your information for the following periods:

Name: 3 years

Contact details: 3 years

Who do we share your personal data with?

We share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function co-ordinators.

We share your personal information with our other companies for internal reasons, primarily for business and operational purposes.

As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity.

If any bankruptcy or reorganization proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.

Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.

These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

What legal basis do we have for using your personal data?

We process your information:

  • to be able to provide you with products AND/OR services in line with our Terms & Conditions via the Company website.
  • as this is necessary for the performance of the contract with you for marketing services or to take steps at your request prior to entering into this contract.

as this is necessary in pursuit of our legitimate interests in serving you and making a living

Do we make automated decisions concerning you?

No, we do not carry out automated decision making or automated profiling.

Do we use Cookies to collect personal data on you?

To provide better service to you on our websites, we and our service providers use cookies to collect your personal data when you browse.

Specifically, the following Cookies are in use:

- Google Analytics (3rd party).  We use this to see how many visitors we are getting, and how they found us.  You can find out more about Google Analytics' Cookies here:  http://www.google.com/policies/privacy/ads/#toc-analytics

- Social Media Sharing and Integration (3rd party).  We use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles.  You can find out more about Facebook's Cookie use here: http://www.facebook.com/help/?faq=115180708570932 , and Twitter's here: https://twitter.com/privacy

- We also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site.  You can find out about YouTube's Cookie policy here: http://www.google.com/intl/en/policies/privacy/, and Vimeo's here: http://vimeo.com/privacy

WordPress uses Cookies to further enhance the experience of the website, which you can read more about , here - http://codex.wordpress.org/WordPress_Cookies

Copyright

This website and its content is copyright of "LookTouchFeel" - © "LookTouchFeel" 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

What about marketing?

LTF would like to contact you from time to time about our new similar products and promotional offers by email.

You can expect to receive no more than 2 marketing emails per month from us.

You can unsubscribe / opt out at any time by clicking the “Unsubscribe” link in any of our communication or by contacting us using the details at the end of this Privacy Notice.

If this is something you’d like to sign up to, please subscribe below.

Please sign me up to receive communications about new products and promotions from LTF.



Our group companies, LTF (looktouchfeel.co.uk) / Klarifi (klarifi.co.uk), would also like to contact you from time to time about their products and promotional offers by email/sms/telephone/post. The Group has a wide range of products and services that we do not offer but that may be of interest to you, or they may be able to service your requirements where we are unable to do so.

If you’d like to sign up, please subscribe below – they will only contact you in this way if you agree. Each organisation will have its own privacy terms about how it will handle your information. These will tell you how you can opt-out of receiving marketing from them if you change your mind at any time (in addition to using the “Unsubscribe” option in any of their communications).

LTF – they specialise in Marketing.

Klarifi – they specialise in communications.

Eoovi – they specialise in Video technology.

Where do we store your personal data? Do we transfer your personal data outside the EEA?

All information you provide to us is stored on our secure servers and on Dropbox for Business and KashFlow accounting system.

Where possible, we try to only process your information within the UK and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we always require that appropriate safeguards are in place to protect the information when it is processed. Part of our email system is based in Australia. We have put in place safeguards to protect personal data processed in or accessed from Australia. You can obtain a copy of the safeguards in place for such transfers by contacting us using the details at the end of this Privacy Policy.

How do we keep your personal data secure?

We ensure the security of your personal data by technical security measures in place to protect data e.g. use of encryption, firewalls, password protection.

We also take steps to ensure all our subsidiaries, agents, affiliates and suppliers employ adequate levels of security.

What rights do you have in relation to the personal data we hold on you?

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

Rights

What does this mean?

  1. The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Notice.

  1. The right of access

You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Notice).
This is so you’re aware and can check that we’re using your information in accordance with data protection law.

  1. The right to rectification

You are entitled to have your information corrected if it’s inaccurate or incomplete.

  1. The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

  1. The right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

  1. The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

  1. The right to object to processing

You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

  1. The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

  1. The right to withdraw consent

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

How can you make a request to exercise your rights?

To exercise any of the rights above, or to ask a question, contact us using the details set out at the end of this Privacy Notice.

How will we handle a request to exercise your rights?

We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

  • baseless or excessive/repeated requests, or
  • further copies of the same information.

Alternatively, the law may allow us to refuse to act on the request.

How can you contact us

If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we’ve handled your information, please contact us here: us@ltf.email

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection regulator in your country.

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