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The Driver for Change
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How a bespoke business solution automated 80% of LikeMinders booking processes

The Customer Story

Like Minders is run by two mothers; Bryony Sullivan and Georgie Jones. When we first met Georgie & Bryony back in 2008, they were just about to launch their Child Minding agency, LikeMinders. We worked with them back then to create a logo, and a simple marketing website.

The Driver for Change

Very quickly, the girls became completely overwhelmed with the demand for their services and were struggling to cope with their very manual processes (a spreadsheet and a mobile phone!).  It became clear that new systems and processes would be needed in order for the business to scale, and still offer the same great service to their clients.

LikeMinders image.

Solutions Delivered

LTF worked with the Founders to create a completely bespoke web system to automate as much of their process as possible, whilst retaining the important human / vetting / referencing elements that are critical to a business involving child care.  The system we created automated almost 80% of the booking and administrative processes, as well as payment and email / SMS communications with both Parents and Child-Minders.

LikeMinders image.

The Results Achieved

LikeMinders have achieved phenomenal growth over the last few years, and the system we have all developed together has transformed the way they do business, reduced the time it takes to process bookings (from 20 minutes down to 2!), and enabled them to grow their business by OVER 500% in the system’s first year.

Georgie Jones, Founder, LikeMinders

"LTF developed a bespoke booking system for us. The system automated over 75% of our processes. We are now able to manage hundreds of bookings each week, and can store thousands of client and nanny profiles. The system has enabled us to expand the business, while still offering our clients an efficient, personal and reliable service. LTF have always been a pleasure to work with, very helpful, innovative and always willing to go the extra mile! Our next project with LTF will see us automating almost 95% of our business!”

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